EMOH Modern Furniture Store HK

Commentaires

The customer service was incredible. I bought this chair months ago, the chair developed a loose leg due to my own carelessness. Then I tried to contact the customer service through WhatsApp. The customer service was very responsive and helpful. To my surprise the repair was free of charge. The repaired chair was good as new. The craftsman even replaced the leg cushions. Mr S at the warehouse was super super nice and friendly. At the time I dropped off the chair, Mr S spotted one leg cushion was gone, and there were some scratches. I didn't even notice these until Mr S told me. And he told me these would be repaired as well. When picking up the chair at the warehouse, Mr S again demonstrated professionalism. He evened out some color discrepancies due to the scratches and polished the chair. He helped me to foam wrap the chair to prevent scratching again during transport. He made sure the chair leave the store at its highest quality, and cared very much about customer can safely bring the chair home in the best condition. Mr S was passionate to his job. It was very heartwarming. I haven't experienced customer service as good as EMOH, not even close. The chair was even just their affordable line of product , their service is far beyond my expectation. The chair is as sturdy and elegant as before, my family enjoys it very much. Thank you EMOH for the customer service, you have made my day.
il y a 8 mois
Very very mixed feeling. The shop assistant Fiony is responsive and provides good customer service. The delivery was announced as being 3 weeks late (and only if they cannot deliver until then, EMOH would offer a 500 HKD voucher - you guessed it - to be spent in their shop! Joke). Surprisingly, the delivery was only 1 week late, which was good news. They sent a reminder to ensure my hallway and lift is accessible, which is fine. But upon delivery, the guy wanted to literally place the item in front of my building. (In Hong Kong the delivery guys are not EMOH‘s staff but simple GogoX drivers) So, a good argument later I had to pay 700 HKD (!!!) to get them to help me bring the cabinet upstairs. I mean, I don’t mind paying a reasonable fee but this honestly felt like being cheated and robbed in broad daylight. The item itself looks good and i found no issue with it. So, to sum up - as I said, mixed feelings. Be careful and aware of the potential trouble.
il y a 10 mois
Ordered a table, they waited until the last minute and confirmation + payment to advise the order would not be fulfilled and that it was cancelled. Refused to provide an alternative. Cannot trust unfortunately
il y a environ un an
Horrible customer service. After you paid full price on the order day there’s no one follow up on delivery until after a month I approach them again. Delivery delayed claiming it needs to ship from oversea and actually all their furnitures are from mainland. You can see the pictures I took from the wrapping carton and so. Don’t expect help from store manger/ staff they are clueless, impolite, non responsive and unhelpful. Delivery and the assemblage service are even worse and ruder. My advice - DO NOT ORDER FROM EMOH! I know u think the price is lower than other places for the style. You will only suffer. My wardrobe doors do not close probably and I can only live with it cause no one providing the after sales service it promised.
il y a environ un an
Excellent and promt. Customer Service. EMOH Furniture Store is one of the fine Store in Singapore
il y a plus d’un an
I had a great shopping experience at their new showroom! Products are well displayed and they have many beautiful pieces. The staff are also very experienced and helpful, I was extremely satisfied with the customer service. Definitely a good place to visit if you are looking for stylish luxury pieces.
il y a plus d’un an
I was unsure what furniture would look good in my house but when I asked for suggestions one of their employees understood my situation after I explained to him the atmosphere and look I was going for. He did an excellent job and gave me good suggestions. Delivery was smooth too.
il y a plus d’un an
Great service and knowledgeable staff! Offered us good advice and suggestions. Been looking for a new bed for our place and we found the perfect fit!
il y a plus d’un an
We have been purchasing furniture from EMOH furniture  since the last 8 years. We appreciate their prompt service and so far we have faced no complaints with their furniture😊😊👍
il y a plus d’un an
Furnitures are nicely price, love their variations of styles of furnitures. I have purchase a TV console and sofa. I will surely return to shop here.
il y a plus d’un an
Great showroom with a wide range of products. Best quality made so you are assured of the quality too. Staff are friendly and attentive as well maki it an ideal place for new and old home owners alike. I'm fully satisfied and definitely recommend this store.
il y a plus d’un an
Bought bed frame and mattress. Mattress softness is to my liking, worth the money. Customer service called before delivery, items come fast. Wonderful experience and amazing customer service. Highly recommend.
il y a plus d’un an
placed an order for their leather bed frame. the installation was quick and smooth, also received a call a day before the delivery for notice. overall a very pleasant experience! I'm fully satisfied with their service and quality product. Definitely recommend this company to everyone.
il y a plus d’un an
Happy with my dining table purchase. Affordable. Delivery man was nice and fast. Would definitely repurchase from this shop. I'm fully satisfied with their service and products. Highly recommended.
il y a plus d’un an
placed order for bed frame. delivery and installation process was smooth and fast. Driver was good and helpful. Bed frame was look good. Good quality product at good price. Good job team.
il y a plus d’un an
Unfortunately our experience has been really bad. Bought a wardrobe, arrived 6 months later damaged, it was poorly assembled, they sent wrong pieces to fix the issues, then we agreed to a discount, then a year later it warped and doors are now falling off… answer from Emoh “it is very normal and there is nothing we can do”……
il y a presque 2 ans
We are extremely disappointed with the service quality received on our furniture. My wife and I recently took delivery of three expensive furniture pieces totalling $2937 SGD for our new apartment as follows: -NOR Side Board -NOR Work Desk -ZIPLINE Extend TV Cabinet The following have quality issues: -NOR Side Board and NOR Workdesk handles not correctly attached to outside - we expect a final product delivered not to mention the risk of damage if we attempt to refit the door handles ourselves -NOR Workdesk legs not stable or level with the floor -ZIPLINE Extend TV Cabinet damage chips to the topside
il y a presque 2 ans
TERRIBLE EXPERIENCE DO NOT SHOP HERE - DAMAGED AND FRAGILE FURNITURE THAT BREAKS WITHIN A TOUCH !!!! We bought quite a few items from this shop and waited over a month for the pieces to arrive, and kept delaying the delivery times. Once the furniture arrived the huge, heavy bookshelf was severely damaged with its leg completely broken. This is very dangerous as the book shelf is quite tall and may topple over when standing. Another coffee table we bought has a huge dent on top with the wood completely dug out and falling off. Then also noticing this ugly Chinese logo stuck on at the bottom of the coffee table, which we didn't see at the showroom. Obviously the furniture is ordered from cheap stores with poor craftsmanship from TAOBAO and sold at a higher price in EHOM. DO NOT SHOP HERE, we are still trying to get a refund from them as the pieces are quite pricey and there is no way we can keep a book shelf that will topple over at ones touch. On top of all the poor quality and damaged goods, the customer service is completely incompetent in giving us any possible solutions, the least they can do is remove the furniture for us and give us a refund. ABSOLUTELY HORRIFIED THAT THEY CAN SELL HEAVY SET BOOK SHELVES THAT HAVE SUCH FRAGILE AND POORLY ASSEMBLED LEGS (JUST LOOK AT HOW TINY THE BOLTS ARE) - WHAT IF IT TOPPLES OVER AND HURTS SOMEONE OR KILLS MY CATS???? If anyone sees this and can offer any help / solution to dealing with this terrible store and its horrible customer service please do reach out thanks a bunch!!!!!!
il y a plus de 2 ans
I bought a cabinet and found that the door could not be properly closed. It took them like two months to remake a new piece. The 2nd one is still not working. The workmanship is extremely poor and it is a pure luck if you get your piece in good shape. Customer service is also a disaster. Given the above shopping experience they don't even apologize. You may consider the prices are attractive enough for some Scandinavian replicates but at the end you will just find your product matches with the price tag.
il y a plus de 3 ans
Great service, impressive furniture at a friendly price.
il y a plus de 3 ans
Excellent quality and delivered on time. I must say the furniture is great value for the price.
il y a plus de 3 ans
Customer service kept me informed on every status of my order. The furniture I bought is of good quality.
il y a plus de 3 ans
Awesome Scandi design! Got my table set few days ago! Told my friend to drop by as well.
il y a plus de 3 ans
This is an outstanding furniture store, especially if you are interested in the current furniture decorating ideas in The Villages. They are able to simulate setting of various pieces of furniture in all popular Villages home models. This is very helpful. Frequent sales and delivery services make purchases easier on your wallet.
il y a plus de 3 ans
You could always get better deal for furniture sold in factory building; the EMOH was in fact a reversal of the word HOME. They had their own design and collections, and were mainly wood-made and sometimes with a sense of Japanese style.
il y a plus de 3 ans
One thing that was clear in all of the furniture options was superb quality. The pricing was competitive with large discount stores but the main differentiating factors are the quality and the ability to customize. The furniture arrived as promised and was set up nicely in our home. Every contact we had with Emoh Furniture was a positive and reflective of an outstanding organization that is deserving of your consideration. Will recommend you to my friends.
il y a plus de 4 ans
We recently purchased some decors for my new house at Emoh furnitures, I looked into their facebook page and found out that they have a show room at Kwun tong. I was delighted by the knowledgable staff they got there. He knows all the stuff they are offering. I forgot the name of the staff who processed my purchase, but he totally provided me great assistance and patience in helping me decides what to buy. Absolutely no pressure on my part. Thank you. I am completely happy with the furnitures I purchased from your store. I will recommend you to all my friends.
il y a presque 5 ans
I recenty purchased a sofa set at EMOH, I would like to commend their hassle free and fast transaction. They always exceeded my expectation. I am a repeat customer of Emoh Furniture here in Kwun Tong. I never had any problems in choosing what Furnitures to buy because two girls working there are very incredibly helpful, engaging and enthusiastic about the product I am interested in. Paying for my items that I bought has never been a problem to me because they offer me cash but I usually do debit card since I don't bring huge amount when I do my shopping. Kin has the initiative to give some help in setting all my items. I always wanted to check on new items that they have. I am looking forward for more new furniture you will offer in the future. Good Luck and more success to your company.
il y a presque 5 ans
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