Dear o dear o dear! or, as we say in the Glens of Antrim, boys-a-boys-a-boys...
Where are you? The phone number is dead, the office (almost) abandoned, my warranty for those two expensive bathrooms is awol and my snagging list is unattended.
As this Google listing is the only place to ask, do please update us... (and your contact number)
I wanted to give some feedback on the appalling service that I was given by this company. The endless misleading emails and phone calls committing to times and dates and then constant lying and mis information. This was extremely tiring and disappointing which led to complete frustration and time wasted. Pimlico plumbers accepted my call today and responded within 30 mins to my address, completed the job at the same price. The lack of professionalism by this business The Hamilton Group and the fact that this came from the Director himself was a true reflection of his attitude on conducting business with his customers.
Poor service, poor communication, unfinished work.
Our bathroom renovation is 6 months overdue from their self imposed finish date, and still not complete.
Boiler service and safety check by Luke, who has done a number of other jobs for us previously - super friendly and good job as always. What I like about all Hamilton Group and all their engineers (we've used an electrician as well) is that there's never any sense they're doing you a favour; you feel like a valued customer. Trustworthy business.
Tonight I had an emergency and this company take they're job really seriously! After an hour or less Raj was checking the leaking under the kitchen sink and after 40 mins the problem was solved. He was really kind and professional, with no doubt I will call this company again! I'm more than happy to leave a 5 stars review for him.Thanks to save my Saturday! Gloria from Italy